Return Shipments
Returns made easy!
Skeki values service!
You decide how your returns are organized.
Do you want to have the exchange item quickly?
Do you want to send as little money back and forth as possible?
The choice is yours - we want you to be happy.
Return overview |
fast exchange |
Standard exchange |
Just the return |
Return the items |
You send the return |
You send the return |
You send the return |
New items? |
Place a new order and pay it, exchange order is shipped |
Place an exchange order and pay for any difference in value or the new freight
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Return processing |
We receive the return, check it and put out a credit note
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We receive it, check it and put out a credit note against the exchange order
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We receive it, check it and put out a credit note |
payment reconciliation |
We send the money back |
If Value of the exchange order is smaller than the credit note: |
We send the money back |
Advantages |
You don’t need to wait for the exchange order until your return has been processed |
You don’t have to pay the exchange order, but use the credit from the return instead |
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It's easy to do a return shipment
Step 1 Checks
Please check if a return is possible.
Your items are
- unused and not damaged
- not longer than two weeks in your posession
If you want to return after that, please contact us.
Usually that should be no problem.
For questions or if you need assistance please use the button "Book a Return" below.
Step 2 Inform us
Please inform us if you are sending something back.
You have no obligation to do that of course and we will accept your return without this information, but it helps us in the process and our warehouse knows about the return.
Please tell us:
- What will be returned?
If possible tell us, why you are sending it back, that helps us a lot. Thank you! - Is it an exchange or just a return?
- If it is a return:
Please tell us the items you want in exchange.
Simply click on the button "Book a Return" - Dankeschön!
Step 3 Prepare the Return
Please help us, so that everything works nicely:
- put a short notice in the return and tell us what to do with the return
- If it is an exchange, please transfer the shipping costs.
Sadly the parcel services charge us for a renewed shipment. - If it is a return, please give us your banking details.
If you paid with PayPal or credit card, we can return your payment with PayPal.
Would you like to buy a return label?
You can buy a return label on this page.
Parcel services are very expensive in some countries.
We want to protect these customers from costs by offering a return label, practically at cost price.
It's very easy:
- You select the return from your country below
- order and pay
- we will send you a label for the return shipment
If it is a DHL label, you can not only give it to the branches, but also to any DHL driver, e.g. if you receive a shipment from DHL yourself.
Important: YOU decide 100% how you send back your return!
We have no commercial interest in selling these labels, it's purely a service.
Step 4 Ship the Return
Please stamp or label the return and send it to:
Skeki GmbH
Retourenlager
Döbichauer Str. 1-3
04435 Schkeuditz / Dölzig