Return Shipments

Returns made easy!

Skeki values service!

You decide how your returns are organized.

Do you want to have the exchange item quickly?

Do you want to send as little money back and forth as possible?

The choice is yours - we want you to be happy.

Return overview	fast exchange	Standard exchange	Just the return
Return the items	You send the return	You send the return	You send the return
New items?	Place a new order and pay it, exchange order is shipped	Place an exchange order and pay for any difference in value or the new freight
Return processing	We receive the return, check it and put out a credit note	We receive it, check it and put out a credit note against the exchange order	We receive it, check it and put out a credit note
payment reconciliation	We send the money back	If Value of the exchange order is smaller than the credit note: We send the surplus money back	We send the money back
Advantages	You don’t need to wait for the exchange order until your return has been processed	You don’t have to pay the exchange order, but use the credit from the return instead

It's easy to do a return shipment

Step 1 Checks

Please check if a return is possible.

Your items are

unused and not damaged
not longer than two weeks in your posession
If you want to return after that, please contact us.
Usually that should be no problem.

For questions or if you need assistance please use the button "Book a Return" below.

Step 2 Inform us

Please inform us if you are sending something back.
You have no obligation to do that of course and we will accept your return without this information, but it helps us in the process and our warehouse knows about the return.

Please tell us:

What will be returned?
If possible tell us, why you are sending it back, that helps us a lot. Thank you!
Is it an exchange or just a return?
If it is a return:
Please tell us the items you want in exchange.

Simply click on the button "Book a Return" - Dankeschön!

 Book a Return

Step 3 Prepare the Return

Please help us, so that everything works nicely:

put a short notice in the return and tell us what to do with the return
If it is an exchange, please transfer the shipping costs.
Sadly the parcel services charge us for a renewed shipment.
If it is a return, please give us your banking details.
If you paid with PayPal or credit card, we can return your payment with PayPal.

Would you like to buy a return label?

You can buy a return label on this page.
Parcel services are very expensive in some countries.
We want to protect these customers from costs by offering a return label, practically at cost price.

It's very easy: